Date of latest revision: 23 November 2016
Types of personal information collected
The types of personal information that we collect and hold will vary depending on your dealings with us. This information may include any or all of the following:
You do not have to provide us with any personal information, however if you do not do so we may not be able to provide you with the services or benefits you have requested.
How we collect personal information
Generally, we collect personal information directly from you, such as:
We collect personal information through:
Why we collect, use and disclose personal information
We will collect personal information for the following purposes:
We will only provide responses you provide to tasks via the Saywhatnow App to the insight manager that created the task in de-identified or consolidated form (except for video responses which may contain your personal information). We may provide transcripts of video responses you provide to insight managers and use a third party service provider to create such transcripts.
We may also disclose your personal information to third parties who work with us in our business to provide, promote or improve the products or services you have requested or are interested in, such as:
We will also use and disclose your personal information to send direct marketing to you from:
The direct marketing may relate to:
You may opt-out of receiving this direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication, or by updating the preferences in your account.
How we store and protect personal information
We store personal information in a combination of computer storage facilities, paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, interference and loss and unauthorised access, modification or disclosure.
Additionally, we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.
The internet is not a secure method of transmitting information. Accordingly, other than where we use secure socket layer technology (SSL) to ensure information is securely transmitted and processed, we cannot and do not accept responsibility for the security of information you send to or receive from us over the internet, or for any unauthorised access or use of that information.
Do we send personal information overseas?
We are likely to disclose some of your personal information, for the purposes described above, to organisations in the United States, Ireland and Germany.
By providing your personal information to us, you consent to our disclosure of your personal information to organisations in those countries even though it may not receive the same protections that it would in Australia. You may request us not to transfer your personal information to the countries listed above, but if you do so we may not be able to provide the services or products you have requested from us.
How you can access your personal information
We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address, phone number or profiling information, please update your details via your account, or if that is not possible, contact our Privacy Officer by email or at the address detailed below.
At your request, we will provide you with a copy of any personal information which we hold about you, unless an exception under the Privacy Act 1988 or relevant privacy law applies. We may charge a fee for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.
We will promptly acknowledge and investigate any complaint about the way we manage personal information.
Information is also generated whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance.
How to contact us or make a complaint
We will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations.